International

Syntellect Releases Version 6.6 of Award Winning CIM Solution

Release provides new documentation and updates to product features and functionality

PHOENIX – June 10, 2008 – Syntellect, Inc., an industry leader in contact center and self-service technology, today announced the release of Syntellect Customer Interaction Management (CIM) version 6.6 from its award winning line of customer service solutions.

This updated release of Syntellect CIM (formerly Apropos) integrates the add-on Survey Manager component for real-time surveys of contact center customer experiences. Survey Manager gives contact centers valuable insight into the center’s performance from the customer’s perspective. Simple administration of the surveys can be done through most methods of customer communication such as telephone, web chat and email.

As part of the development process, Syntellect CIM 6.6 was tested through ShoreTel’s Technology Partner Program and has been validated and approved for use with ShoreTel version 7.5. Additionally, Syntellect CIM 6.6 includes updates to support the latest versions of third party products including Mitel SDK 3.0, Windows Vista, Oracle and Microsoft database technologies, Unicode database support and more.

“Syntellect is committed to its customers and continues to set the industry standard for quality products and contact center solutions,” stated J.R. Sloan, vice president of product management and marketing.“Syntellect CIM 6.6 enables contact center agents and managers to provide an exceptional customer experience while improving contact center efficiencies and reducing associated costs.”

Containing an advanced management engine, Syntellect CIM enables control of a universal queue of customer interactions of all types, including telephone, interactive voice response (IVR), voice mail, email, web chat and fax.

"Syntellect CIM provides our customers with an optimal mix of agent-assisted and self-service options, helping to streamline their contact center operations and allowing for more responsive, personalized customer service,” added Sloan.

For additional information about Syntellect CIM visit www.syntellect.com.

About Syntellect
At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.

Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom. Visit Syntellect at www.syntellect.com.